Patient Service Representative

RadNet • New York, NY

12d

About The Position

As a Patient Service Representative, you will join a team of professionals providing patient-focused service in a radiology setting. The role supports a quality healthcare experience by greeting and registering patients, managing patient information and payments, handling calls and appointments, and coordinating with clinical staff. It also requires protecting patient health and financial information, respecting patient boundaries and cultural sensitivities, and maintaining professional relationships with patients, families, coworkers, and the public.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Ability to exercise sound judgment and remain professional in all situations.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments and notify staff of changes when needed.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications in accordance with company policies, procedures, and applicable legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities in all interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED