Patient Service Representative

RadNet • Rochester, NY

6d

About The Position

As a Patient Service Representative, you will join a dedicated team delivering quality, value, and access in healthcare. The role supports a positive patient experience through registration, scheduling, payment collection, communication, and coordination with clinical staff. It requires professional, respectful interactions with patients, families, coworkers, and the public, while safeguarding patient information, property, and on-site medications.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective, professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Sound judgment and the ability to remain professional in all situations.
• Ability to thrive in a fast-paced environment and prioritize work using a structured approach.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, and cancel appointments; confirm appointments and notify staff of changes as needed.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and Patient Health Information.
• Safeguard on-site medications according to company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) employer match
• Free services at any company imaging center for the employee and immediate family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED