Patient Service Representative

CommonSpirit Health • Lakewood, CO

12d • Onsite

About The Position

The Patient Service Representative provides comprehensive clerical and office support within a physician clinic, including reception, telephone support, medical records, charge entry, referrals, and information retrieval. The role facilitates communication and collaboration among the healthcare team and patients and families to identify and meet their needs, supporting quality patient care and operational efficiency. The representative delivers professional, patient-centered service and maintains accurate, confidential records and related information.

Requirements

• High school diploma or GED.
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of medical insurance payers.

Responsibilities

• Greet patients and caregivers and provide assistance with professional, high-quality service.
• Verify and update demographic information in the electronic health record; identify communication or financial barriers and collaborate with the interdisciplinary team on the patient plan of care when barriers are identified.
• Gather and process information and data needed for medical records, referrals, billing, and medical treatment.
• Schedule and confirm patient appointments, revising appointments as needed.
• Maintain patient charts and records confidentially, including importing and communicating scanned documents.
• Obtain and process payments at the time of service.
• Provide reception, telephone, medical records, charge entry, referral, and information-retrieval support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED