Patient Service Representative

Metro Vein Centers•Humble, TX

About The Position

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic. The PSR contributes to patient experience and clinic flow through check-in and check-out, scheduling, insurance verification, payment collection, and front-office coordination. The role involves frequent interaction with patients, providers, and clinical staff, as well as managing phones, scheduling, documentation, and other priorities.

Requirements

High school diploma or equivalent.
At least 2 years of customer service experience.
Strong customer service and communication skills in a patient-facing environment.
Ability to multitask among phones, scheduling, patient check-in, and administrative responsibilities.
Comfort working in a fast-paced outpatient medical office or clinic.
Strong attention to detail and accuracy when handling patient information and scheduling.
Professional demeanor and ability to calmly and effectively de-escalate patient concerns.
Comfort using EMR systems, scheduling platforms, and healthcare technology.
Team-oriented, proactive, and dependable work style.

Nice To Haves

Bilingual English/Spanish skills; priority will be given to candidates with these skills.
Prior experience in medical front desk operations, healthcare scheduling, patient access, a dental office, urgent care, a specialty clinic, or an outpatient healthcare setting.
Experience with insurance verification, EMR scheduling, payment collection, or patient registration.

Responsibilities

Greet and check in patients professionally in person and over the phone.
Answer phones and schedule, reschedule, and confirm appointments using the EMR system.
Verify insurance eligibility, benefits, and patient demographic information.
Collect copays, coinsurance, balances, and required patient documentation.
Maintain accurate patient records and scan required documentation into the EMR.
Answer patient questions about scheduling, billing, referrals, and treatments.
Support clinic flow and communication among providers, patients, and clinical teams.
De-escalate scheduling or patient concerns with professionalism and empathy.
Maintain a clean, organized, and welcoming front desk environment.