Patient Service Representative

Solis Mammography • Plano, TX

4d • Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and maintains the flow of the center, while contributing to the organization's profitability.

The position is based at 3801 W. 15th Street, Bldg. B, Suite 150A, Plano, TX 75075. It is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The department describes itself as a diverse team with a strong sense of community and compassion and empathy for patients and colleagues.

Requirements

• High school diploma.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Two years of healthcare registration or customer service experience.
• Basic knowledge of medical terminology.
• Knowledge of RIS software.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Register patients completely and accurately, enter demographic and insurance information into the RIS (Radiology Information System), and verify existing information.
• Explain forms to patients and assist with completing them on paper or a tablet as needed.
• Scan paperwork that must be linked to patients' medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including additional forms required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate the daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay up to date on front-office policies and procedures.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• PTO
• Paid holidays
• Backup child/adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED