Patient Service Representative

Baystate Health•Springfield, MA

87d•Onsite

About The Position

Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Rehab team in Springfield. This is a Multi-Disciplinary Outpatient Rehabilitation practice servicing Western MA for over 15 years. It offers a collaborative work environment that provides a positive patient and employee experience and is demonstrated through high patient satisfaction and employee engagement scores. This role provides an opportunity to gain experience in the healthcare industry to include patient registration, scheduling, insurance authorization and billing.

Requirements

High School diploma or GED
Medical terminology
Keyboard skills
Microsoft office products
Schedule systems
Medical records (electronic and paper)
Billing knowledge
Basic math skills
Language, reading and writing proficiency
Customer service skills
Experience in a medical office setting

Nice To Haves

Great interpersonal skills
Able to work in a fast-paced environment

Responsibilities

Greeting patients
Check in and check out
Requesting copays
Verifying insurances
Answering telephones
Faxing medical documents

Benefits

High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!