Patient Service Representative

Touchstone Medical Imaging • Fort Worth, TX

4d • Onsite

About The Position

Touchstone Medical Imaging is seeking an experienced, patient care-oriented Patient Service Representative to support its Rosedale location in Fort Worth, Texas. This is a full-time position with a Monday–Friday schedule from 9:30 a.m. to 6:00 p.m., plus rotating Saturdays and Sundays. The role supports a busy outpatient diagnostic imaging facility by helping patients navigate appointments and procedures, handling insurance and authorization tasks, and providing accurate information to patients and internal teams.

Touchstone Medical Imaging is a provider of diagnostic imaging services that operates facilities nationwide. Its facilities offer a range of imaging services in a comfortable, service-oriented outpatient environment. The company emphasizes quality diagnostic imaging, superior customer service, and a warm, caring atmosphere.

The company offers premium base pay, a competitive shift differential, monthly bonus opportunities, and a benefits package that includes medical, dental, vision, life, and pharmacy plans; a 401(k) with employer contribution; paid short-term disability; paid vacation time; PTO accrual beginning on day one; and a colleague referral bonus program.

Requirements

• 1–4 years of experience in a medical office setting or hospital.
• Experience with authorizations and insurance verification.
• Ability to handle heavy patient volume.
• Strong customer service skills.
• Strong computer skills.
• Ability to multitask.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorizations and verifications.
• Check patients in and out.
• Answer multiple phone lines.
• Provide accurate and complete information to the billing office.
• Verify insurance.
• Ensure accuracy of patient data entered into the system.
• Process requests and file patient records.

Benefits

• Premium base pay
• Competitive shift differential
• Monthly bonus opportunities
• Medical, dental, vision, life, and pharmacy plans
• 401(k) with employer contribution
• Paid short-term disability
• Paid vacation time
• PTO accrual beginning on day one
• Colleague referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed