Patient Service Representative. (Georgetown)
About The Position
Prisma Health Urgent Care is hiring a Patient Service Representative (PSR) to serve as the first point of contact for patients and visitors and help provide a welcoming, efficient patient experience. The role manages front-office operations, supports administrative tasks, and contributes to the overall clinic workflow in a team-oriented healthcare setting. The position is full-time with three 12-hour shifts, 8 AM to 8 PM, and no overnight shifts. The representative may need to travel to other Prisma Health Urgent Care locations to support staffing and operational needs. The role includes patient-facing service, insurance and payment processes, documentation, compliance, administrative work, and quality assurance activities.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Strong computer skills, including the ability to work efficiently across multiple screens simultaneously.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience using Electronic Medical Records (EMR) software; EPIC preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits, verify eligibility, and explain relevant payment policies and billing or collection information.
- Determine and collect each patient's financial responsibility and communicate costs clearly.
- Assist the practice manager, providers, and other staff to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
- Perform office procedures and general administrative tasks, and operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers.
- Travel to other Prisma Health Urgent Care locations as required to support staffing and operations.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
