Patient Service Representative

Forefront Dermatology•Dover, NH

12h

About The Position

The Patient Service Representative serves as a primary point of contact for patients in a dermatology and/or plastics clinic. The role supports a welcoming, efficient patient experience through registration, appointment scheduling, electronic health record and practice-management activities, payment collection, and accurate front-desk operations. The representative also helps coordinate clinic workflow, communicate with patients and staff, and protect confidential information. The role involves opening and closing the clinic; greeting and checking in and out patients; maintaining and verifying patient information; collecting and documenting payments; scheduling and confirming appointments; preparing charts; managing records in the electronic health record; handling calls and referrals; tracking retail inventory; reconciling front-desk documentation and daily payments; and supporting colleagues as assigned. The position requires professionalism, strong customer service and organizational skills, and the ability to maintain patient confidentiality in accordance with HIPAA.

Requirements

High School Diploma or GED required.
Proficiency with Microsoft Office Suite, electronic health record systems, and scheduling or practice-management systems.
Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.
Ability to meet any applicable state-required credentials or qualifications.

Nice To Haves

Medical office, front-desk, customer service, or comparable administrative experience preferred.

Responsibilities

Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
Scan, organize, and manage records such as referrals, lab results, prior authorizations, and medical-record releases in the electronic health record.
Answer, screen, and route incoming calls; take messages and coordinate appropriate handoffs with billing, the central call center, clinicians, and other teams.
Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
Process and track retail products and inventory in accordance with standard operating procedures.
Support accurate front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communication of discrepancies to leadership.
Assist with onboarding and day-to-day guidance for front-desk team members, as assigned.
Handle patient concerns professionally and escalate service-recovery issues or complex questions to the appropriate leader.
Complete required compliance training and meetings and perform other assigned duties.