Patient Service Representative

Jane Pauley Community Health Center, Inc. • Greenwood, IN

4d

About The Position

The Patient Service Representative serves as the first point of contact for patients in person and by phone. The role supports scheduling, registration, insurance verification, and a welcoming patient experience. This is a float position that provides coverage across the Jane Pauley Community Health Center network, so reliable transportation and flexibility to support multiple practice sites are needed.

Requirements

• Knowledge of medical office practices is required.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to adapt quickly and travel between practice sites as needed.
• Basic computer literacy and accuracy in data entry.

Nice To Haves

• High school diploma or equivalent (GED) preferred.
• At least two years of experience in an ambulatory healthcare setting preferred.

Responsibilities

• Greet and assist patients and families in a professional and friendly manner.
• Schedule patient appointments and manage inbound calls, answering them by the third ring.
• Collect and verify patient demographic and insurance information in the Electronic Health Record (EHR).
• Determine patient eligibility for financial assistance programs and obtain required documentation.
• Collect patient co-payments and follow JPCHC money-handling procedures.
• Assist with medical record requests and correspondence, and respond to messages within one business day.
• Maintain cleanliness and organization of the patient waiting area.
• Provide coverage across JPCHC locations during staffing shortages.
• Participate in departmental and organizational meetings.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Generous paid time off.
• 401(k) with employer contribution.
• Life and disability coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED