Patient Service Representative

New York University • New York, NY

8d

About The Position

The Patient Service Representative provides the first level of customer service to patients of the dental clinic. The role includes greeting and routing patients, maintaining records, handling cashier duties, monitoring daily clinic operations within guidelines, and assigning and reviewing routine work performed by student and/or casual employees. The representative also trains these employees and assigns patients to dental students.

The position maintains student and patient appointment books, triages emergencies, arranges substitute patients when cancellations occur, schedules follow-up examinations, and ensures proper processing of health-related transactions, including calculating payments. It also updates and maintains files and records, suggests improvements to policies and procedures, and handles inquiries requiring additional investigation or specialized knowledge.

Requirements

• High school diploma or equivalent.
• Two years of office experience.
• Excellent customer service skills.
• Ability to prioritize in a fast-paced environment.
• Ability to remain calm under pressure.
• Familiarity with basic word processing, spreadsheet, and database applications.
• Moderate, accurate keyboarding.

Nice To Haves

• Two years of experience in a dental office or related healthcare facility.

Responsibilities

• Provide first-level customer service to dental clinic patients, including greeting and routing them.
• Perform record maintenance and cashier duties.
• Monitor daily clinic operations within established guidelines.
• Assign and review routine work performed by student and/or casual employees, and train them.
• Assign patients to dental students.
• Maintain student and patient appointment books.
• Triage emergencies.
• Arrange substitute patients when cancellations occur.
• Schedule follow-up examinations.
• Ensure proper processing of health-related transactions and calculate payments.
• Update and maintain files and records.
• Provide suggestions to improve existing policies and procedures.
• Handle inquiries requiring additional investigation and/or specialized knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED