Patient Service Representative

BestMed • Eugene, OR

13d

About The Position

The Patient Service Representative supports a positive, patient-focused healthcare environment by welcoming patients, assisting with appointments and registration, handling payments, and communicating patient needs to clinical staff. The role also involves answering and routing calls, safeguarding patient information, maintaining clean reception and waiting areas, and providing coverage for medical records and prior authorizations as needed. Compensation is based on experience, skills, and internal equity and falls within an established range.

Requirements

• High school diploma or equivalent required.
• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsibilities

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and outstanding balances, and balance the cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Benefits

• Paid Time Off (PTO).
• 401(k) with employer match.
• Healthcare benefits, including health, dental, vision, life, and disability coverage.
• Free care at Community Care Partners.
• Annual salary increases.
• Opportunity for pay advances.
• Branded apparel.
• GreatWork Perks discounts on travel, entertainment, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED