Patient Service Representative

Intermountain Health

5d • $19 - $26 • Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to deliver a high level of customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting patients, checking them in and out, and verifying information supplied by patients.

The role provides courteous, professional service by phone, in person, and through secure messaging; documents calls in the electronic medical record (EMR); schedules appointments and services; and registers patients. It also involves obtaining insurance and identification documents and required signatures, assisting patients with forms, scanning paperwork, explaining financial assistance, and requesting and processing payments. The PSR stays current on role responsibilities and updates through designated communications, dashboards, work queues, and meetings.

This position is based at the Central Park Clinic - OB-GYN in Denver, Colorado, and is scheduled for 40 hours per week. The listed hourly range is $19.29–$25.61, with the actual rate dependent on experience. Intermountain describes its benefits package as supporting caregivers' overall well-being; further details are available through the employer's benefits information.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and telephone interactions.
• Billing and collections experience.
• Computer literacy using electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, or through secure messaging.
• Identify and resolve patient needs related to intake and care to provide a superior customer experience.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating demographic information for patients and guarantors, and follow patient-identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine insurance coordination of benefits; this may include pre-certification or prior authorization.
• Assist patients with forms needed for regulatory and billing purposes before clinical care, scan paperwork, and educate patients about financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Keep current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, emails, and clinic or service-line meetings.

Benefits

• A benefits package described as supporting caregivers' well-being across living healthy, happy, secure, connected, and engaged. Further details are available through the employer's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed