Patient Service Representative

RAYUS Radiology•Palm Beach Gardens, FL

About The Position

RAYUS Radiology is seeking a Patient Service Representative to perform day-to-day patient-facing service activities, support quality assurance and customer satisfaction, and facilitate communication between patients, family members, and staff. The role supports the imaging center front office, medical records, and technologists by rotating among front desk, medical records, and technologist assistant duties. This is a full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Responsibilities include welcoming and registering patients, verifying information and documents, supporting medical-records quality and release, coordinating with healthcare providers, and helping technologists maintain patient flow and orderly, clean patient areas.

Requirements

High school diploma or equivalent.
One year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record or health record computer systems.
Experience working in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Serve as the initial point of contact for patients and visitors and provide a positive patient service experience.
Register arriving patients, validate demographic information, and collect out-of-pocket payments before services are provided.
Inform patients about delays and wait times, follow up on inquiries or complaints, and direct issues to a supervisor or manager as appropriate.
Obtain and validate photo identification and insurance cards, scan documents into patient charts, and categorize them appropriately.
Provide consent, financial, and HIPAA-related documents and explain them to patients when necessary.
Use EHR software, hardware, and programs proficiently.
Review prescriptions and referrals for accuracy and coordinate with other departments to support appropriate exams, scheduling, and patient admission or encounters.
Provide oral contrast and preparation instructions for upcoming appointments.
Participate in medical-office emergency procedures, including summoning ambulance or EMS assistance or helping staff as needed.
Manage incoming and outgoing electronic and manual faxes, maintain administrative supplies, and contact referring physician offices to verify or request information needed for exams.
Organize and prioritize work to meet deadlines and maintain efficient patient flow; use appropriate phone and written etiquette.
Maintain clean, sanitary, organized reception and waiting areas and keep literature and refreshments supplied.
Follow company policies, procedures, operational objectives, and goals; embody company values and protect the confidentiality of protected health information in compliance with HIPAA.
Verify health-record completeness, accuracy, and proper entry into computer systems; retrieve and release medical records in compliance with HIPAA and company procedures.
Serve as a medical-records point of contact, work cooperatively with patients and diverse team members, and liaise with healthcare providers and offices in a timely manner.
Educate patients about diagnostic examinations and provide instructions in accordance with company policy; hold Stat/Urgent cases pending instructions from referring healthcare providers when required.
Monitor modality schedules, greet and escort patients to changing rooms, and briefly explain procedures.
Turn over and sanitize prep and changing rooms, prepare patients in coordination with technologists, and help technologists stay on schedule.
Keep patient areas, prep rooms, and restrooms clean, stocked, and organized; stock linen and empty laundry at the end of the shift.
Check with technologists, the center supervisor, or the center manager for additional duties as needed.
Perform other duties as assigned.