Patient Service Representative

Mercy•Hazelwood, MO

5d•Onsite

About The Position

Mercy Clinic Hazelwood Pediatrics is seeking a compassionate, organized, patient-focused Patient Service Representative to support patients and families in a pediatric practice. This full-time, front-office-focused position includes cross-training opportunities in the back office. The role assists physicians and office staff with patient care activities consistent with established standards of nursing practice and carries out Mercy’s philosophy of caring for the sick and suffering, respecting human life and each person’s dignity, and applying Christian values to relevant human issues. A caring, friendly, personal, and professional approach is expected when communicating with patients, families, visitors, and coworkers. The position is non-exempt and is located at 637 Dunn Road, Suite 102B, Hazelwood, Missouri. It is scheduled for 40 hours per week on a straight shift. Front-office duties include greeting and assisting patients, families, and visitors; scheduling appointments and follow-up visits; handling incoming calls and inquiries; processing medical-record requests and documentation; verifying insurance and handling prior authorizations and precertifications; and assisting with referrals and ancillary-service coordination. Clinical support duties include rooming patients and obtaining vital signs, assisting with procedures and EKGs, performing point-of-care testing, supporting medication reconciliation and documentation, administering injections and vaccines within scope of practice, preparing and stocking examination rooms, assisting with phlebotomy and specimen collection, communicating with physicians and care teams, and entering diagnostic and ancillary orders as directed. The representative also maintains patient confidentiality and HIPAA compliance and performs related duties as assigned. The job description states that duties, responsibilities, and qualifications are subject to reasonable accommodation and that the description is not a detailed statement of all duties, responsibilities, or requirements.

Requirements

High school diploma or GED.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work effectively in a fast-paced pediatric environment.
Commitment to providing compassionate care to children and families.
For candidates applying as Medical Assistants: active Medical Assistant certification or registration is required.
For Medical Assistant candidates: BLS certification within 90 days of hire.

Nice To Haves

One year of applicable patient-care or medical-office experience.
Experience with referrals, insurance authorizations, and electronic medical records.
Phlebotomy experience.
Pediatric healthcare experience.
Medical Assistant experience and certifications are welcomed.
For Medical Assistant candidates: six months of clinical healthcare experience is preferred.
For Medical Assistant candidates: Certified Medical Assistant credential (CMA, RMA, or CCMA).

Responsibilities

Greet and assist patients, families, and visitors with professionalism and compassion.
Schedule appointments and coordinate patient follow-up visits.
Manage incoming phone calls and patient inquiries.
Process medical-record requests and documentation.
Perform insurance verification, prior authorizations, and precertifications.
Assist with referrals and ancillary-service coordination.
Maintain patient confidentiality and ensure HIPAA compliance.
Room patients and obtain vital signs.
Assist with office procedures and EKGs.
Perform point-of-care testing.
Support medication reconciliation and documentation.
Administer injections and vaccines within scope of practice.
Prepare and stock examination rooms.
Assist with phlebotomy and specimen collection.
Communicate effectively with physicians, advanced practice providers, and care teams.
Enter diagnostic and ancillary orders as directed.
Perform related duties as assigned.