Patient Service Representative

Solis Mammography•Fort Worth, TX

7d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, greeting them, gathering information, registering them, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, while also contributing to the organization’s profitability. The position is based at 1250 8th Ave, Suite 130, Fort Worth, TX 76104, and is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The role provides front-office services and support, including patient registration, paperwork processing, payment collection, appointment scheduling, and coordination of required diagnostic test orders. Patient Service Representatives protect patient confidentiality, maintain accurate records, and participate in front-office training. The position is part of a collaborative team focused on compassionate care and making healthcare more accessible, integrated, and reliable.

Requirements

High school diploma.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed and sometimes complex written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience preferred.
Basic knowledge of medical terminology preferred.
Knowledge of RIS software preferred.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients in a professional and friendly manner.
Register patients completely and accurately, enter demographic and insurance information into the RIS, and verify existing information.
Explain forms to patients and assist with completion on paper or tablet as needed.
Scan documents for linkage to patients’ medical records and maintain confidentiality.
Collect patient payments and, when necessary, explain benefits based on insurance verification.
Prepare paperwork for future appointments, including paperwork required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.