Patient Service Representative

Intermountain Health • West Jordan, UT

6d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients.

This part-time position is based at the West Jordan Clinic and is scheduled for 24 hours per week, Monday through Wednesday. The hourly pay range is $18.31–$23.80, depending on experience.

Requirements

• At least six months of customer service experience involving interaction with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience interacting with customers in person and by phone.
• Billing and collections experience.
• Computer literacy using electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, and through secure messaging, identifying and resolving needs related to patient intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating required demographic information for patients and guarantors, following patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete required forms for regulatory and billing purposes before clinical care; scan paperwork and explain financial assistance.
• Proactively request and process payments for current and past medical services according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails, and attending clinic or service-line meetings.

Benefits

• Benefits eligible; Intermountain describes its benefits package as supporting caregivers' well-being across living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed