Patient Service Representative

Solis Mammography • Katy, TX

7d • Onsite

About The Position

The Patient Service Representative provides front-office services and support at a Solis Mammography center in Katy and may travel to other centers for coverage as needed. The role works Monday through Friday from 9 a.m. to 5 p.m., with some Saturdays. It involves welcoming and registering patients, maintaining accurate and confidential records, collecting payments, preparing appointment paperwork, ensuring diagnostic tests have required orders, scheduling patients, reconciling daily payments, and participating in front-office training.

Requirements

• High school diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to use common-sense understanding to carry out detailed, sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods.
• Experience using Microsoft Office Suite.

Nice To Haves

• Bilingual English/Spanish skills strongly preferred.
• Basic knowledge of medical terminology preferred.
• Knowledge of RIS software preferred.

Responsibilities

• Understand, promote, and demonstrate the Solis Way.
• Greet patients in a professional and friendly manner.
• Register patients completely and accurately, entering demographic and insurance information into the RIS and verifying existing information.
• Explain forms and assist patients with completing them on paper or a tablet as needed.
• Scan documents that need to be linked to patients’ medical records and maintain confidentiality.
• Collect patient payments, including explaining insurance verification benefits when necessary.
• Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
• Ensure diagnostic tests have the required orders, request missing orders, and follow up on outstanding requests.
• Schedule and reschedule patients as needed.
• Generate the daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front-office training to stay current on policies and procedures.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Paid time off
• Paid holidays
• Backup child and adult care
• Other unique benefits

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED