Patient Service Representative

Salud Para La Gente • Interlaken, CA

13d • $22 - $27

About The Position

Salud Para La Gente (SALUD) is a community health center serving underserved, low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. The Patient Service Representative provides responsible, independent patient-services coordination in a community clinic office. The role interviews patients, collects information needed to maintain complete medical and dental registrations, works with funding and insurance information, and coordinates patient flow with the Lead Medical and/or Lead Dental Assistant.

The ideal candidate supports SALUD’s mission to provide high-quality care to patients of all ages and communicates sensitively and respectfully with people from different cultures and lifestyles. The position requires effective working relationships with agency staff and outside representatives, accurate basic math and spelling, and the ability to use a computerized medical system and navigate written medical records for information entry, retrieval, and data collection. The role requires a valid California driver’s license and current vehicle insurance, as travel between sites is required.

Requirements

• High school graduate or equivalent.
• Experience with computer medical entry.
• Excellent alphabetical and numerical skills for filing and payment processing.
• Fluent in Spanish and English.
• Valid California driver’s license and current vehicle insurance; ability to travel between sites.

Nice To Haves

• One year of experience in a medical office receptionist and/or records role is preferred.
• Bicultural candidates are preferred.

Responsibilities

• Follow or exceed SALUD communication guidelines when interacting with patients, peers, and supervisors.
• Greet patients warmly and communicate with empathy, effective listening, and appropriate verbal and nonverbal communication.
• Work with patients using SALUD’s communication guidelines to support positive health outcomes.
• Register and orient patients to clinic policies, services, appointment systems, after-hours coverage, and collection policies.
• Enter, review, and update patient registration information in the practice management system while maintaining confidentiality and complying with applicable regulations and contracts.
• Assess patient income or payer information, ensure documentation is accurate and complete, and collect amounts due according to established procedures.
• Research and respond promptly and professionally to questions about account balances, bills, or patient-account correspondence while protecting confidentiality.
• Answer incoming calls professionally, take and direct messages, and screen appointment requests for medical or dental urgency with assistance from the Lead Medical/Lead Dental Assistant or designee.
• Contact patients to confirm appointments and schedule appointments according to protocols.
• Perform administrative work supporting clinic operations, including filing and pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients for recalls, and opening mail.
• Work with the Medical/Dental Team and Finance Staff to research and compile information from multiple sources and prepare required reports.
• Participate proactively in industry best practices and corporate quality-improvement initiatives.
• Build positive relationships with staff, providers, and support departments to improve patient access to care.
• Follow the organization’s mission, vision, values, Standards of Conduct, and HIPAA principles.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance plans for eligible regular employees working 24 or more hours per week; some benefits may be prorated for part-time employees.
• Paid time off: 19 days per year.
• Paid holidays: 12 per year.
• 401(k) retirement plan with employer contribution.
• Voluntary long-term disability.
• Temporary-assignment employees are eligible for prorated holiday pay and California sick pay.
• On-call employees are eligible for prorated California sick pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED