Patient Service Representative

Allergy Partners • Greenwood, IN

12d

About The Position

The Patient Service Representative supports the Allergy Partners practice by delivering customer service and handling front-office operations. The role registers patients, answers and directs calls, schedules appointments and follow-ups, collects payments, posts charges and payments, and balances daily transactions in accordance with company policies and procedures. The representative also facilitates referrals and test scheduling, maintains patient records, supports patient flow, and helps prepare and close the office each day.

The position works in a reception area with frequent, ongoing contact with patients and other people. Work may be stressful and interruptive, involves interacting with sick people, and requires comfort handling conflicts and requesting payment. The role has no supervisory responsibilities and reports to the Practice Manager.

Requirements

• At least two years of experience in a medical office or customer service position.
• Proven ability to request payment, make change, and balance a cash drawer.
• Working knowledge of basic managed care terminology and practices.
• Familiarity with scheduling and rearranging appointments effectively.
• Comfort using email, word processing, and Internet applications.
• Working knowledge of practice management and electronic health record software.
• Experience handling challenging patients or customers and resolving conflict in stressful situations.
• Ability to perform multiple diverse tasks simultaneously with accuracy and efficiency.
• Neat, professional appearance.
• Strong written and verbal communication skills.
• High school diploma.

Nice To Haves

• Familiarity with GE Centricity.
• Bilingual communication skills.

Responsibilities

• Answer telephone calls professionally, screen and direct calls, and schedule appointments as appropriate.
• Screen visitors and respond to routine information requests from patients and vendors.
• Maintain front-office equipment and supplies, distribute mail and faxes, and route electronic fax files appropriately.
• Assemble and maintain patient charts, file documents correctly, respond to medical records requests according to policy, and prepare patient encounters for the following day.
• Keep the patient reception area neat and clean.
• Schedule appointments and follow-ups according to approved guidelines; explain preparation requirements, provide potential charges and good-faith estimates, offer scheduling options, and send appropriate information to patients.
• Greet patients and ensure registration paperwork is complete and current.
• Verify demographic and insurance information and index insurance and identification documents in the practice management system.
• Check out patients, collect payments for current and past-due balances, provide receipts, and arrange payment plans according to policy.
• Post charges in the practice management system and balance and reconcile daily transactions; prepare deposit slips and deliver the daily close packet as appropriate.
• Close the office each day according to protocol and refer uncollectible balances to the Practice Manager.
• Identify referring and primary care providers and ensure their contact information is entered in the practice management system and electronic medical record before the provider sees the patient.
• Facilitate physician requests, monitor waiting areas, and support proper patient flow.
• Assist clinical staff in contacting emergency services and participate in anaphylaxis drills as required.
• Maintain patient confidentiality and comply with HIPAA, compliance, cybersecurity, and other company policies and procedures.
• Attend regular staff meetings and complete assigned training within designated timeframes.
• Report policy violations and cybersecurity incidents through the designated channels.
• Perform other front-office duties and tasks assigned by the Practice Manager.

Benefits

• Full-time employees: 401(k), health insurance, paid time off, paid holidays, vision insurance, health savings account, dental insurance, life insurance, and disability insurance.
• Part-time employees: 401(k), paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED