Patient Service Representative

RadNet • Prince Frederick, MD

62d

About The Position

As a Patient Service Representative, you will join a dedicated team focused on delivering quality, value, and access to patient care. The role supports a positive healthcare experience by providing courteous front-desk service, coordinating patient visits, and working with back-office staff to help ensure timely and effective care.

The position requires professional, respectful interactions with patients, families, colleagues, and the public. It also involves protecting patient health information, patient property, medications, company property, and financial information in accordance with company policies and applicable legal requirements.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to remain professional and exercise sound judgment in all situations.
• Ability to thrive in a fast-paced environment, prioritize work using a structured approach, and provide customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments; confirm appointments; and notify staff of changes when necessary.
• Orient patients to preparatory and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and patient health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information held on site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any company imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED