Patient Service Representative

The Family Practice & Counseling Services Network•Philadelphia, PA

68d•$16 - $20•Onsite

About The Position

The Patient Service Representative provides direct patient-facing services. The primary focus is on direct patient interactions and excellent customer service. Team members are expected to uphold the health center's mission by assuring that patients receive health care that is competent, caring, and meets a high degree of satisfaction. In addition, staff must support FPCSN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff. This position is on-site in our 11th St. center: 850 N 11th St., Philadelphia.

Requirements

High School Diploma/GED
Customer Service Experience
Demonstrated excellence in customer service skills
Effective Communication, Interpersonal, and Conflict-Resolution Skills
Cultural competence and sensitivity to the diverse needs of patients
Exemplary organizational skills and ability to prioritize
Attention to Detail, Critical thinking, and Multi-tasking Skills
Ability to navigate and utilize electronic health records (EHR) efficiently
Computer Competency with Microsoft Office Suites and other FPCSN systems
Highly responsible, reliable, and courteous
Unconditional ability to maintain patient confidentiality
U.S. citizens and/or authorized to work in the United States without Sponsorship