Patient Service Representative (Bilingual Spanish/English)- Vida Guidance Center

Urban Health Plan•Bronx, NY

12d•Onsite

About The Position

Urban Health Plan is hiring a bilingual Spanish/English Patient Service Representative for its Vida Guidance Center in The Bronx. The role welcomes and supports patients and families as they arrive, registers patients and visitors, verifies and records patient information, and helps maintain a comfortable waiting room. The representative provides accurate information, schedules appointments, and responds to patient concerns with empathy and professionalism. Training is provided on health care administrative duties. The schedule is 40 hours per week, Monday through Friday, either 8:30 a.m.–5:30 p.m. or 9:00 a.m.–6:00 p.m., with two late shifts from 11:00 a.m.–8:00 p.m. between Monday and Thursday. Saturdays may be required as needed. Compensation is $19.50 per hour.

Requirements

High school diploma.
One year of experience in an office setting with clerical duties.
Bilingual Spanish/English proficiency.
Excellent communication skills and ability to provide an exceptional patient experience.
Understanding of phone etiquette and standard office procedures.

Responsibilities

Greet patients and identify their needs.
Verify insurance information through managed care websites.
Answer incoming calls and take messages for providers.
Register patients, assign a primary care provider when applicable, verify demographic information, and update information as needed.
Schedule and reschedule appointments.
Help maintain patient charts and provide administrative support to the department.
Provide information, support, encouragement, and assistance to patients and families.
Maintain the waiting room and provide patients with comfort and empathy.
Resolve patient concerns.