Contact Center Representative (Bilingual: Spanish/English)
About The Position
Wellfit is a healthcare fintech company that builds payment, lending, and membership solutions for dental and medical providers. Its mission is to give people access to care by removing financial barriers. The Contact Center Representative is the first point of contact for members and providers, supporting callers in both Spanish and English. The role requires full fluency in both languages and involves providing empathetic, professional assistance to members while keeping provider conversations confident and on track. The representative assists members and providers through phone, email, and chat, using knowledge of Wellfit’s products and processes. They troubleshoot issues, process chargebacks and financial transactions accurately, make outbound calls and follow up on open matters, and share feedback about systems and customer experience to support improvement. The position pays $22.00 per hour plus a $1.50-per-hour bilingual premium, for total pay of $23.50 per hour, and includes a competitive annual bonus, medical, dental, and vision coverage, a 401(k) with up to a 4% match, generous paid time off, and opportunities for career growth.
Requirements
- Fluency in spoken and written Spanish and English.
- At least 1 year of experience in a call center or customer service role.
- Strong communication skills and the ability to adjust communication style for different audiences.
- Strong problem-solving skills and the ability to identify the underlying issue in a conversation.
- Self-motivation and organization, including the ability to manage multiple priorities in a fast-paced environment.
- Integrity, empathy, and professionalism in every interaction.
- Proficiency in Microsoft Office and willingness to learn new tools.
Nice To Haves
- Experience with billing, data entry, or similar work.
- Healthcare or fintech experience.
- Experience with Zendesk.
- Familiarity with Dynamics, Dialpad, Teams, and Outlook.
Responsibilities
- Assist members and providers by phone, email, and chat using knowledge of products and processes.
- Troubleshoot and resolve member issues by listening closely to identify the underlying concern.
- Process chargebacks and financial transactions accurately and with integrity.
- Make outbound calls and follow up to keep issues moving toward resolution.
- Share feedback about system issues and customer experience to help improve the service.
Benefits
- Competitive annual bonus.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- 401(k) with up to a 4% match.
- Generous paid time off.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
