Bilingual (English/Spanish) Sales Representative

Taylor King Law•Fort Smith, AR

1d•$16 - $18

About The Position

A Sales Representative at Taylor King Law greets visitors, clients, and potential clients by phone and in person, coordinates the firm’s client intake process, and delivers the firm’s “On Your Side - By Your Side” promise. The role screens prospective cases, evaluates whether the firm may accept them, presents the firm’s services, enters leads from multiple channels into case management software, follows up to convert leads into clients, and coordinates client sign-ups electronically or in person.

Requirements

Bilingual proficiency in English and Spanish is required.
High school diploma or GED is required.
Technology and software proficiency is critical.
Excellent written and oral communication skills.
Demonstrated commitment to customer service and time management.
Ability to work effectively in a high-pressure team environment.
Self-motivated.
Computer skills in word processing and merged documents, spreadsheets, and databases.

Nice To Haves

Bachelor’s degree preferred.
Sales and/or customer service experience preferred.
Demonstrated sales ability is a definite plus.
Experience with Salesforce software is a plus.

Responsibilities

Greet visitors, clients, and prospective clients by phone and in person.
Screen prospective cases, assess whether the firm might accept them, and present the firm’s services to prospects.
Maintain working knowledge of the case management software and case flow to assist callers efficiently.
Add leads from phone, email, web chat, and in-person visits to the case management software.
Follow up strategically with leads to convert them into clients.
Coordinate client sign-ups through e-signature or in person.
Deliver the firm’s “On Your Side, By Your Side” promise to clients, attorneys, staff, and providers.