Patient Service Representative

BJC HealthCare • Belleville, IL

11h

About The Position

BJC Medical Group is hiring a full-time Patient Service Representative for its outpatient locations in Shiloh and Belleville, Illinois. The role is the initial point of contact for front-office activity and helps direct patient flow at the physician office. The representative performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed. The position is 40 hours per week on the day shift, with no call, weekend, or holiday work.

Requirements

• High school diploma or GED.
• 2–5 years of experience.

Nice To Haves

• Medical office experience.

Responsibilities

• Handle telephone calls from patients and staff, forwarding calls that require triage.
• Perform receptionist duties with attention to detail and professionalism.
• Verify health insurance payment information and educate patients about applicable regulations.
• Collect payments and record data.
• Enter service charges, including assigning diagnostic codes and entering physician- and clinic-related charges.
• Coordinate information with the Central Billing Office to ensure charges are captured and properly collected.
• Perform patient check-ins and appointment scheduling.
• Maintain patient financial records and serve as a switchboard operator as needed.

Benefits

• Comprehensive medical, dental, vision, and life insurance, and legal services available beginning the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition assistance available on the first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED