Patient Service Representative

Covenant Health • Nashua, NH

12d

About The Position

Patient Service Representatives (PSRs) perform a variety of daily office functions for a multi-physician hospital outpatient practice. They serve as ambassadors of St. Joseph Healthcare and act as liaisons between the practice and its patients, visitors, and guests. PSRs are expected to consistently provide a high level of customer service and make a positive first impression on people entering the facilities.

The role requires competency and knowledge of medical office duties, which may include filing, answering telephones, patient registration, posting payments, charge entry, scheduling, third-party payer requirements, ICD-9 and CPT coding, medical records processing, patient contact, transcription, and assisting personnel and physicians across departments as needed. PSRs may access highly confidential patient information and must handle and protect it according to hospital and departmental protocols, HIPAA requirements, and the highest ethical standards.

Requirements

• High school diploma or GED.
• Competency and knowledge of duties within a medical office setting.
• Ability to handle and protect confidential patient information in accordance with hospital and departmental protocols, HIPAA requirements, and ethical standards.

Nice To Haves

• Medical terminology certification or knowledge is preferred.

Responsibilities

• Perform daily office functions for a multi-physician hospital outpatient practice.
• Serve as a liaison between the practice and patients, visitors, and guests.
• Provide a high level of customer service and create a positive first impression for people entering the facilities.
• Carry out medical office duties as needed, including filing, answering telephones, patient registration, posting payments, charge entry, scheduling, third-party payer requirements, ICD-9 and CPT coding, medical records processing, patient contact, and transcription.
• Assist other personnel and physicians in all departments as needed.
• Handle and protect confidential patient information in accordance with hospital and departmental protocols, HIPAA requirements, and ethical standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED