Patient Service Representative

MultiCare Health System•Tacoma, WA

8d•$22 - $31•Onsite

About The Position

The Patient Services Representative (PSR) supports MultiCare Imaging Services by assisting with patient registration and order entry, retrieving and preparing prior imaging, and providing scheduling assistance. The role focuses on building collaborative relationships with patients and fellow caregivers and delivering a high level of customer and patient satisfaction. The representative supports patient intake and care by greeting and checking in patients, verifying information, identifying patient needs, and helping provide a positive customer experience. This position is based at Tacoma General Hospital in Tacoma, Washington. It is a 0.9 FTE day-shift role scheduled Thursday through Saturday, 6:30 a.m. to 7:00 p.m.

Requirements

At least six months of customer service experience.
Demonstrated basic computer skills.
Strong interpersonal and communication skills.

Nice To Haves

One year of customer service experience in a hospital or medical office is preferred.

Responsibilities

Greet incoming customers professionally, assess their needs, and ensure those needs are met while exceeding customer-service expectations.
Update and verify patient demographic, insurance, and contact information; help patients complete required forms for regulatory and billing needs before clinical care.
Scan required paperwork and educate patients about financial assistance.
Direct patients on next steps and inform them about delays and wait times.
Schedule appointments promptly.
Proactively request payments for current and past medical services.
Receive and process payments according to appropriate procedures.
Support the clinic’s administrative functions.
Coordinate with care teams and employees to provide a seamless patient experience.
Complete training and pass-off requirements.