Patient Service Representative

Patient First•Beltsville, MD

3d•$20 - $23

About The Position

The Patient Service Representative supports patient registration and front-office operations. The role provides friendly, compassionate service; helps patients use the kiosk; registers and discharges patients; verifies demographic, health, pharmacy, and insurance information; and answers billing and insurance questions. The representative collects payments, issues receipts, processes charges, and performs cash-management duties. The role also handles calls and correspondence, files and scans documents, completes assigned checklists and reports, manages supplies, and performs cleaning and maintenance tasks as directed. The representative operates medical and office equipment as trained, attends staff meetings, and assists with other assignments as needed. Breaks and mealtimes may be interrupted to support patient care or center operations, and the employee must be willing to work at any center due to staffing issues, emergencies, or a reduction of work.

Requirements

Must be at least 18 years of age.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center because of staffing issues, a center emergency, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Handle physician and nurse requests respectfully and promptly.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent, compassionate, and kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized statements as requested, and refer questions to the appropriate parties when needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Count and account for money collected at the end of the shift and complete other cash-management duties.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and complete other maintenance assignments as directed.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Work at any center when needed because of staffing issues, a center emergency, or a reduction of work.
Complete other duties as directed.