Patient Service Representative

Beacon Behavioral Partners • Austin, TX

5d • $18 - $20 • Onsite

About The Position

The Patient Service Representative serves as the first point of contact for patients, visitors, and callers and helps create a welcoming, professional, and confidential clinical environment. The role supports daily front-office operations through greeting patients, managing phone calls, coordinating appointments, and performing administrative tasks that promote efficient clinic operations and positive patient experiences.

The position is based in an outpatient behavioral health or medical clinic setting, with frequent in-person and phone interaction with patients, visitors, and staff. The role requires handling confidential information with discretion and managing frequent interruptions while maintaining accuracy and professionalism.

Requirements

• High school diploma or equivalent required.
• Strong customer service, interpersonal, and communication skills.
• Ability to multitask and prioritize in a fast-paced clinical environment.
• Attention to detail and accuracy in documentation.
• Professional demeanor with patients, families, and staff.
• Proficiency with basic office software and phone systems.
• Ability to sit, stand, and perform computer-based work throughout the workday.
• Ability to manage frequent interruptions while maintaining accuracy and professionalism.
• Ability to handle confidential information with discretion.

Nice To Haves

• One year of receptionist or front-office experience preferred.
• Healthcare or behavioral health clinic experience strongly preferred.
• Familiarity with electronic health records (EHR) and scheduling systems preferred.

Responsibilities

• Greet patients and visitors courteously and professionally, maintain patient sign-in processes in accordance with HIPAA and confidentiality requirements, keep reception and common areas clean and orderly, and direct patients with general inquiries.
• Answer and route calls using a multi-line phone system, take messages, respond to inquiries in a timely manner, and communicate appointment delays or scheduling changes to patients as needed.
• Schedule and confirm patient appointments according to clinic procedures, and notify providers and clinical staff of patient arrivals and schedule changes.
• Copy, scan, fax, and distribute documents; distribute incoming mail and packages; and manage outgoing correspondence.
• Obtain, record, and update patient demographic and insurance information; collect and accurately document patient payments when applicable; maintain accurate EHR or scheduling-system records; and complete documentation accurately within required timeframes.
• Maintain office supply inventory and notify leadership when reordering is needed.
• Assist the Program Director with assigned administrative projects and support clinic workflow during high-volume periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED