Patient Service Representative

Minnesota Eye Consultants•Minnetonka, MN

5d•Onsite

About The Position

Minnesota Eye Consultants (MEC) is hiring a full-time Patient Service Representative for its Minnetonka clinic. The role welcomes patients and visitors, helps prepare them for visits, resolves problems, assists with paperwork and insurance information, and collects payments. The position is based in Minnetonka, with shifts at other MEC clinics as needed. The schedule is an 8-hour shift Monday through Friday between 7:30 a.m. and 5:00 p.m., plus one Saturday morning per month from 7:30 a.m. to 12:00 p.m.; a half day off during the week is provided for the Saturday shift. Starting pay is $20.00 per hour.

Requirements

High school diploma or GED.
1–2 years of related customer service experience.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Welcome patients and visitors promptly and warmly as the first point of contact, provide navigation assistance, and schedule appointments.
Verify, obtain, enter, and update patient demographics, insurance, referring physician, primary care provider, and other required information.
Assist patients in completing forms, including medical history, patient agreements, and workers’ compensation forms.
Collect self-pay appointment fees, co-payments, outstanding balances, and fees for contact lens-related items.
Reconcile cash daily and post cash batches.
Coordinate and assist with patients’ transportation needs.
Prepare patient charts in advance for clinic and laser visits, including printing fee tickets for add-on appointments.
Prepare surgery and dry eye patient packets and laser post-operative kits.
Distribute daily visit paperwork.
Scan patient paperwork into the electronic health record.
Help maintain lobby safety and cleanliness and clean lanyards and badges.
Follow MEC standards and protocols, including HIPAA and protected health information requirements.
Perform other duties as assigned.