Patient Service Representative (Bilingual, Non-Clinical) - Remote in Indiana
About The Position
Indiana Health Centers, Inc. (IHC) is seeking a bilingual (Spanish) Non-Clinical Patient Service Representative (PSR) to join their Corporate team. This role is responsible for ensuring a positive and consistent customer service experience for IHC patients. The PSR will work remotely and collaborate with front staff at various sites to provide customer service over the phone, including scheduling and rescheduling appointments, making reminder calls, and addressing other patient care-related questions. IHC is a mission-driven organization dedicated to providing high-quality, affordable healthcare to underserved and uninsured populations since 1977, specializing in integrated care across medical, dental, and behavioral health services.
Requirements
- Graduation from a standard high school, or equivalent (required)
- Medical Scheduling experience (required)
- Lives in the state of Indiana (required)
- Bilingual in Spanish (required)
- Medical customer service experience
- Remote work experience
- Demonstrate high detail orientation and accuracy.
- Perform responsibilities accurately, efficiently, and timely.
- Demonstrate knowledge of standard office practices and procedures.
- Able to juggle multiple requests and meet multiple deadlines.
- Follow standard work procedures.
- Participate in process improvement projects as required.
- Demonstrate office equipment and computer skills, including data entry.
- Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc.
Responsibilities
- Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
- Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
- Processing appropriate patient paperwork in a timely manner.
- Educating patients regarding documents they will need to provide at the time of service.
- Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
- Communicating with patients care team as necessary.
Benefits
- $1000.00 retention bonus paid after one year
- No nights or weekends
- Generous Paid Time Off and Floating Holidays
- Day 1 Insurance benefits eligibility
- 403(b) Retirement Plan matching at one year of employment
- Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
- Flexible Leave of Absence programs
- Personify Health Wellness program with paid incentives for participation
- Employee Assistance Programs with 24/7 access to therapy consultation services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
