Bilingual Patient Service Representative (PSR)

Tenet Healthcare Corporation • Jourdanton, TX

5d

About The Position

This is a non-exempt medical office position responsible for front office processes in a physician practice. The Patient Service Representative supports patient-centered care by welcoming patients, coordinating appointments, managing check-in and check-out processes, handling payments and charges, and providing information about office policies and services. The role also helps patients access and use the patient portal.

Requirements

• High school diploma or GED.
• Two years of customer service experience.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.
• Customer service experience in a medical office setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones and make, confirm, and reschedule appointments as needed.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with checking out patients, referral processing, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Provide patients with information about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED