Bilingual Patient Service Representative (PSR)
About The Position
A non-exempt medical office position responsible for front-office processes in a physician practice. The role supports the mission, policies, and procedures of Tenet Physician Resources, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program. The representative welcomes patients, manages appointments and front-office check-in and checkout, handles patient and insurance information, processes payments and charges, and provides patients with practice information and access to the patient portal. A $500 sign-on bonus is offered to new hires only.
Requirements
- High school diploma or GED.
- Two years of customer service experience.
Nice To Haves
- Completion of a medical office assistant program.
- Healthcare management or administration certification.
- Customer service experience in a medical office setting.
Responsibilities
- Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
- Greet patients entering the physician practice.
- Answer office phones and make, confirm, and reschedule appointments as needed.
- Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
- Assist with patient checkout, referral processing, and scheduling.
- Collect co-pays and post charges.
- Perform charge entry and patient balance processing.
- Distribute information to patients about office policies, procedures, and the practice.
- Explain and enroll patients in the patient portal.
Benefits
- $500 sign-on bonus for new hires only.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
