Customer Service Representative (NON REMOTE)

Amynta Group•Baltimore, MD

3d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Customer Service Representative at its Hunt Valley, Maryland location. The role processes requests for title documents received by email and phone, responds professionally and accurately to inquiries, and handles title transactions and customer service issues. Compensation is $18.50 per hour, with possible overtime opportunities. This is a full-time position with several available shifts, including non-traditional shifts to meet the needs of the team and company.

Requirements

High school diploma.
Two to four years of related experience is preferred.
Comprehensive knowledge of the subject matter.
Excellent written and verbal communication skills.
Strong attention to detail.
Strong listening and reading comprehension skills for handling incoming inquiries.
Ability to analyze data and present recommendations based on analysis outcomes.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts that meet the needs of the team and company.
Ability to perform under minimal supervision.
Accurate keyboarding skills.

Nice To Haves

Associate degree or higher; industry experience may be substituted.
Two to four years of related experience.

Responsibilities

Handle the duties and responsibilities of CSR I.
Listen and respond professionally and appropriately to calls and emails about title issues and inquiries.
Work with client contacts, auto dealers, and DMV representatives to resolve questions and customer service issues.
Maintain the requirements of multiple clients and act accordingly for each.
Complete title transactions within the full title management scope, including releases, pulls, corrections, and duplicates.
Review account and title histories and provide clients with thorough, accurate updates about title status, password resets, and billing questions.
Work exception accounts and reporting, determine root causes, and take appropriate resolution actions based on the client, scenario, and timing.
Investigate accounts or issues to identify potential system or process issues.
Handle escalated follow-ups and situational accounts.