Customer Service Representative - Remote

Teleperformance • Concordia, IN

4d • $14 - $16 • Remote

About The Position

The Customer Service Representative serves as a primary point of contact for clients, handling inbound and outbound communications and resolving inquiries using web-based tools. The role focuses on delivering professional, efficient service and a positive customer experience in a high-velocity environment. Employment is restricted to residents of the states listed in the job posting.

This is a work-from-home position requiring a dedicated workspace near the router for a hardwired Ethernet connection. The internet connection must meet the stated speed and latency requirements, cannot use satellite, mobile hotspot, peer-to-peer, or VPN service, and must be supported by proof of internet speed.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to use a dedicated workspace near the router for a hardwired Ethernet connection.
• Internet connection with at least 15 Mbps download, 10 Mbps upload, and ISP latency under 50 ms.
• Internet connection cannot be satellite, mobile data or hotspot, peer-to-peer, or VPN.
• Proof of internet speed is required.
• Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs and health and personal time off (HPT) and leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED