Remote Customer Service Representative
About The Position
TEKsystems is hiring a Remote Customer Service Representative, also referred to in the posting as a Member Support Representative, to provide phone-based support to financial services members. No previous financial services experience is required; paid training and support are provided. The role involves answering questions about accounts, debit and credit cards, loans, savings products, and other financial services; researching information across multiple computer systems; and helping members identify products and services that may support their financial goals. This is a contract-to-hire position based in Norfolk, Virginia. The posting describes it as hybrid. The pay range is $21.50 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position is anticipated to close on November 17, 2026. If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for employees and dependents; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, such as PTO, vacation, or sick leave. Eligibility may depend on job classification and length of employment, and benefits may be subject to elections and plan terms. TEKsystems describes itself as a business and technology services provider and an Allegis Group company. It is an equal opportunity employer. The posting also notes that AI may support parts of the hiring process, while final decisions are made by the hiring team.
Requirements
- Strong communication and customer service skills.
- Positive attitude and genuine desire to help others.
- Basic computer skills and ability to learn new systems.
- Ability to multitask and stay organized in a fast-paced environment.
- Dependability, adaptability, and eagerness to learn.
Nice To Haves
- Previous customer service experience is helpful but not required.
Responsibilities
- Serve as the first point of contact for members and provide customer service over the phone.
- Listen to member needs and offer clear, helpful solutions.
- Assist with questions about accounts, debit and credit cards, loans, savings products, and other financial services.
- Use multiple computer systems to research information and support members efficiently.
- Build positive relationships through professional, friendly, and accurate service.
- Identify member needs and connect them with potentially helpful products and services.
Benefits
- Comprehensive paid training
- Opportunities for career growth and development
- Supportive team environment
- Medical, dental, and vision coverage, if eligible
- Critical illness, accident, and hospital coverage, if eligible
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible
- Voluntary life and AD&D insurance for employees and dependents, if eligible
- Short- and long-term disability coverage, if eligible
- Health Spending Account (HSA), if eligible
- Transportation benefits, if eligible
- Employee Assistance Program, if eligible
- Time off or leave, including PTO, vacation, or sick leave, if eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
