Customer Service Representative (Remote)

ABC Legal Services•Louisiana, Mississippi, Alabama (Remote), MS

20h•Remote

About The Position

ABC Legal Services is hiring a remote Customer Service Representative, referred to in the posting as a Customer Support Specialist. The role addresses and resolves customer questions and issues while providing a positive customer experience. It corrects order errors, follows up with process servers, advances orders, and provides information and updates. The specialist works with other teams to ensure all required tasks are completed. This customer-focused position requires diplomacy, quick thinking, composure, and the ability to manage multiple priorities. Applicants must be located in Louisiana, Mississippi, or Alabama.

Requirements

High school diploma or GED.
1–3 years of customer support or call center experience assisting customers over the phone.
Ability to read, write, and speak English.
Ability to transcribe information, review orders, investigate issues, and implement solutions.
Ability to perform repetitive tasks accurately.
Ability to maintain a high level of work quality in stressful situations.
Ability to anticipate and prevent issues.
Ability to implement new processes and changes and improve performance.
Typing speed of at least 55 words per minute.

Nice To Haves

Experience with Microsoft Outlook, Excel, and Word, PDF editors, and phone systems.
Document manipulation experience.

Responsibilities

Respond to customer support tickets, answer questions, and resolve issues related to existing orders.
Handle high-volume phone calls to assist customers with existing orders and explain how new customers can place orders online.
Respond to emails and address questions and concerns from customers, internal departments regarding orders or payments, and process servers in the field.
Document issues in Confluence.
Visit court dockets to obtain case-filing information and occasionally retrieve filed papers.
Perform other job-related duties as assigned.