Remote Customer Service Representative

Chenega Corporation•UNAVAILABLE, New Mexico

20h•Remote

About The Position

Chenega Professional & Technical Services, LLC, a Chenega Professional Services company, is seeking a Call Center Customer Service Representative to support military populations’ health care needs in a fast-paced contact center. The representative responds to inquiries from TRICARE beneficiaries and providers about enrollment, claims, referrals, authorizations, and appointments through inbound calls, chat, email, and other written correspondence. The role emphasizes outstanding customer service, resolving issues on the initial contact, and supporting the mission to serve military communities. The position is fully remote and requires access to high-speed internet and a private, secure workspace and workstation. Employees may work any schedule within the hours of 8:00 a.m. Central Time to 6:00 p.m. Hawaii Time. The company describes a robust employee benefits program, engaged management, quality leadership, teamwork, performance recognition, and promotion opportunities.

Requirements

High school diploma.
At least 2 years of customer service experience.
Technology literacy and experience navigating multiple screens or web browsers simultaneously.
Proven ability to work independently in a remote work environment.
Ability to cover a work schedule within the hours of 8:00 a.m. Central Time to 6:00 p.m. Hawaii Time.
Access to a private and secure workspace and workstation with high-speed internet.

Nice To Haves

Contact center experience.
Chat messaging experience.
TRICARE customer service experience.
Military connectedness experience.

Responsibilities

Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers by phone, chat, email, or other written correspondence.
Take ownership of customer issues and use sound judgment and available tools to resolve inquiries on the initial contact.
Meet department productivity and performance metrics, including consistent and regular attendance.
Adhere to the published schedule and prioritize workload to answer incoming calls.
Document customer interactions and cases in a customer relationship management (CRM) system.
Participate in continuous training and become proficient in resolving all customer inquiries.
Perform other duties as assigned.