Remote Customer Service Representative

Summit Racing • Tallmadge, OH

2d • Remote

About The Position

This full-time remote position provides post-sale customer support by handling inbound calls and addressing questions and concerns about orders. Topics include package tracking, returns, warranties, and finding appropriate automotive parts. The representative uses company-provided equipment and the Talkdesk application to deliver friendly, professional service and resolve customer issues with available tools and resources. Candidates must reside in Florida, Georgia, Ohio, Tennessee, or Texas. Starting pay is $15.50 per hour, with the possibility of a higher rate based on automotive knowledge, education, and experience; the final rate is determined through the interview process.

The regular schedule is Monday through Friday from 3:30 PM to midnight ET, with a rotating day off on Tuesday, Wednesday, or Thursday, and every other Saturday from 9:00 AM to 5:30 PM ET. The first seven weeks follow a Monday–Friday training schedule from 12:30 PM to 9:00 PM ET. Overtime is required during peak call-volume periods. Other duties may be assigned as needed.

Requirements

• Must reside in Florida, Georgia, Ohio, Tennessee, or Texas.
• High-speed cable Internet with a minimum 25 Mbps plan; DSL is not accepted.
• Proficiency with Windows-based computer systems and internet navigation.
• Ability to listen, understand customer needs, and resolve issues using available tools and resources.
• Willingness to learn technical details about vehicle systems.
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers.
• Ability to follow direction, meet department standards, and improve individual and team performance.
• High school diploma, GED, or equivalent work experience.

Nice To Haves

• Customer service experience.
• ASE Certifications.
• Automotive knowledge or at least 2 years of automotive industry experience.

Responsibilities

• Handle inbound customer calls and provide friendly, professional service.
• Address post-sale questions and concerns, including order tracking, returns, warranty questions, and automotive part inquiries.
• Listen to customers, understand their needs, and resolve issues using available tools and resources.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED