Bilingual Patient Service Representative (Joliet)

Orthodontic Experts LTD • Joliet, IL

6d • $19 - $20 • Onsite

About The Position

Orthodontic Experts is seeking a patient-centered Bilingual Patient Service Representative to welcome visitors, provide information and assistance, answer incoming calls, manage the front desk, and provide general administrative support. The role is based at 1351 N Larkin Ave, Joliet, IL 60435, and requires travel to Aurora and Hillside clinics. When traveling to another clinic, the representative is expected to perform the duties and responsibilities of the role, including administrative tasks.

The schedule is Monday through Wednesday, 8:45 a.m. to 5:00 p.m.; Thursday and Friday, 6:45 a.m. to 3:00 p.m.; two Saturdays per month; and two 9:45 a.m. to 6:00 p.m. shifts per month. The rate of pay is $19–$20 per hour. Benefits listed are for full-time employees.

Requirements

• High school degree or GED equivalent.
• Three years of customer service experience.
• Two years of patient service experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Excellent problem-solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.
• Travel to Aurora and Hillside is required.

Responsibilities

• Answer phone calls and listen to and return voicemails left on front-office phones.
• Check in new and existing patients and notify clinical staff when patients arrive.
• Collect required information from new patients, including registration and medical history forms and the HIPAA privacy notice.
• Check out patients, collect payments, and schedule their next appointments.
• Answer questions and provide information to walk-in patients.
• Keep the communication log up to date with patient and parent communications.
• Review the clinic’s daily schedule for changes and identify open appointment slots in advance.
• Fill open schedule slots with bonding appointments, adjustments, or new-patient consultations at least two days ahead, and adjust clinic hours based on the schedule.
• Review bonding approvals and verify that bondings are approved and active with insurance the day before and the day of appointments.
• Explain and reiterate the cancellation policy to patients.
• Print end-of-day reports.
• Maintain cleanliness in the office and reception area.
• Check and respond to office emails.
• Reconcile collected payments against reports and review credit card transactions.
• Call patients with outstanding balances.
• Perform role responsibilities, including administrative tasks, when traveling to another clinic.
• Participate in marketing events.
• Handle cash.
• Perform other tasks as assigned.

Benefits

• Paid Patient Service Representative training.
• Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) and matching.
• Paid time off.
• Identity theft protection through LifeLock.
• MetLaw.
• Pet insurance.
• Free and discounted orthodontic treatment.
• Monthly bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED