Bilingual Patient Service Representative (Burbank)

Orthodontic Experts Management LLC•Burbank, IL

2d•$19 - $20•Onsite

About The Position

Orthodontic Experts is seeking a Bilingual Patient Service Representative to provide a warm welcome and assistance to visitors and patients. The role manages the front desk, answers incoming calls, and provides general administrative support in a patient-centered orthodontic practice. The position is based at 7820 S Cicero Ave, Burbank, IL 60459, with travel to the Kedzie, Orland Park, and Homewood clinics as needed. When traveling to another clinic, the employee is expected to perform the duties and administrative responsibilities of the role there as well. The schedule is Monday through Wednesday, 8:45 a.m.–5:00 p.m.; Thursday and Friday, 6:45 a.m.–3:00 p.m.; two Saturdays per month; and two 9:45 a.m.–6:00 p.m. shifts per month. Pay is $19–$20 per hour. Benefits are listed for full-time employees and include paid training, travel pay for travel to sister clinics more than 15 miles from the base clinic, insurance and other benefit programs, paid time off, orthodontic treatment discounts, and monthly bonuses.

Requirements

High school degree or GED equivalent.
3 years of customer service experience.
2 years of patient service experience.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
Excellent problem-solving and de-escalation skills.
Excellent written and verbal communication skills.
Bilingual in Spanish.

Responsibilities

Answer phone calls and listen and respond to voicemails left on office phones.
Check in new and existing patients and notify clinical staff when patients arrive.
Collect required information from new patients, including registration forms, medical history forms, and HIPAA privacy notices.
Check out patients, collect payments, and schedule their next appointments.
Answer questions and provide information to walk-in patients.
Keep the communication log up to date with patient and parent communications.
Review the clinic’s daily schedule for changes and check it in advance; fill open spots with bonding appointments, adjustments, or new-patient consultations at least two days beforehand, and adjust clinic hours based on the schedule.
Review bonding approvals and verify that bonding appointments are approved and active with insurance the day before and the day of the appointment.
Understand and reiterate the cancellation policy to patients.
Print end-of-day reports.
Maintain cleanliness of the office and reception area.
Check and respond to office emails.
Reconcile collected payments against reports and check credit-card transactions.
Call patients with outstanding balances.
Perform the role’s duties and administrative tasks when traveling to another clinic.
Participate in marketing events.
Handle cash.
Perform other tasks as assigned.

Benefits

Paid Patient Service Representative training.
Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
Medical, dental, vision, and life insurance.
Short-term disability.
Employee Assistance Program.
Health Savings Account.
Dependent Care Account.
401(k) and matching.
Paid time off.
Identity theft protection through LifeLock.
MetLaw.
Pet insurance.
Free and discounted orthodontic treatment.
Monthly bonuses.