Patient Service Representative

ALLERGY PARTNERS•Charlottesville, VA

27d•$14 - $20•Onsite

About The Position

The Patient Service Representative provides front-office and customer service support in an allergy and asthma practice. The role registers patients, answers and directs calls, prepares the office, schedules appointments, collects and posts payments, and balances daily transactions in accordance with company policies and procedures. The representative also coordinates follow-up appointments, referrals, and testing, and supports patient flow and the practice’s administrative operations. The position is based at the Charlottesville office, with occasional commuting to the satellite location in Waynesboro. Work takes place in a reception area and involves frequent, constant, and sometimes interruptive contact with patients and others. The work may be stressful and includes dealing with conflicts, requesting payment, and contact with sick people. The role has no supervisory responsibilities and reports to the Practice Manager.

Requirements

At least two years of experience in a medical office or customer service position.
Proven ability to request payment, make change, and balance a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfort using email, word-processing software, and internet applications.
Working knowledge of practice management and electronic health record software.
Experience handling challenging patients or customers and resolving conflict in stressful situations.
Ability to perform multiple diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
High school diploma.
Willingness to commute occasionally to the satellite location in Waynesboro.

Nice To Haves

Experience with GE Centricity.
Bilingual ability.

Responsibilities

Answer telephone calls professionally; screen and direct calls and schedule appointments as appropriate.
Screen visitors and respond to routine information requests from patients and vendors.
Maintain front-office equipment and supplies, distribute incoming faxes, and route electronic fax files as appropriate.
Open, date stamp, and deliver mail as assigned.
Assemble files and maintain patient chart integrity by filing documents correctly.
Run reports and prepare patient encounters for the following day.
Respond to medical records requests according to company policy.
Keep the patient reception area neat and clean throughout the day.
Schedule appointments according to approved guidelines; explain appointment preparation and potential charges, provide scheduling options, and send appropriate information to patients.
Greet patients and ensure registration forms and other paperwork are complete and up to date.
Verify demographic and insurance information and index insurance and identification documents in the practice management system.
Check out patients, collect payment for current and past-due balances, provide receipts, and arrange payment plans according to policy.
Post charges into the practice management system as assigned.
Balance daily over-the-counter transactions, reconcile encounters and payments, prepare deposit slips, and deliver the daily close packet to the appropriate manager or central administration.
Close the office each day according to protocol and refer uncollectible balances to the Practice Manager.
Assist with other front-office duties and physician requests as needed.
Identify referring and primary care providers and ensure their contact information is correctly entered in the practice management system and electronic medical record before the provider sees the patient.
Maintain patient confidentiality and comply with HIPAA and company compliance guidelines.
Maintain knowledge of practice management, electronic medical record, and other relevant software.
Assist clinical staff with contacting emergency services and participate in anaphylaxis drills as required.
Monitor patient waiting areas and facilitate appropriate patient flow.
Attend regular staff meetings and complete other tasks and projects assigned by the Practice Manager.
Complete assigned training, including CPR, OSHA, HIPAA, compliance, and information security training, within required timeframes.
Follow company and department policies, report policy violations through designated channels, and participate in cybersecurity efforts, including observing, enforcing, and reporting cybersecurity incidents and completing required training.