Patient Service Representative

Akron Children's Hospital•ONTARIO, OH

4d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and create a positive patient experience. Duties include visit preparation, patient arrival and departure functions, payment processing, and maintaining an efficient, welcoming office environment. This is a part-time, onsite position with a variable schedule of 24 hours bi-weekly.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills to communicate effectively by telephone or face-to-face with patients, patients’ families, physicians, and facility staff.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance copayments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.

Responsibilities

Build positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under supervisor direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect copayments.
Complete routine office tasks, including faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front desk inventory and communicate inventory needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities according to workload and anticipating needs and deadlines.
Maintain the appearance of the department, including cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Follow HIPAA requirements.
Perform other duties as required.