Patient Service Representative

Minnesota Eye Consultants • Minnetonka, MN

2d • Onsite

About The Position

Minnesota Eye Consultants (MEC) is hiring a full-time Patient Service Representative for its Minnetonka (Crosstown) clinic. The role welcomes patients and visitors, helps prepare them for visits, resolves issues, assists with paperwork, and collects payments. The position is based at the Minnetonka clinic but may require shifts at MEC’s Blaine, Bloomington, and Woodbury clinics as needed. The schedule is an eight-hour day between 6:30 a.m. and 5:30 p.m., with a Saturday rotation.

MEC is an eye care practice focused on patient care and improving quality of life through vision procedures and treatments. Its areas of expertise include cataract surgery, premium lens implants, corneal disease and glaucoma treatment, oculofacial and aesthetic services, and LASIK. Its mission is to preserve, restore, and enhance vision through research, teaching, and high-quality medical and surgical care.

Requirements

• High school diploma or GED.
• One to two years of related customer service experience.

Nice To Haves

• Health care experience preferred.

Responsibilities

• Welcome patients and visitors promptly and warmly as the first point of contact, assist with navigation, and schedule appointments.
• Verify, obtain, enter, and update patient demographics, insurance, referring physician, primary care provider, and other required information.
• Help patients complete forms, including medical history, patient agreements, and workers’ compensation paperwork.
• Collect self-pay appointment fees, co-payments, outstanding balances, and fees for contact lens-related items.
• Reconcile cash daily and post the cash batch.
• Coordinate and assist patients with transportation needs.
• Prepare patient charts in advance for clinic and laser visits, including printing fee tickets for add-on appointments.
• Prepare surgery and dry eye patient packets and laser post-operative kits.
• Distribute daily visit paperwork.
• Scan patient paperwork into the electronic health record.
• Maintain lobby safety and cleanliness and clean lanyards and badges.
• Follow MEC standards, protocols, goals, and objectives, including HIPAA and protected health information requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED