Patient Service Representative
About The Position
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers, and staff within the department, helping keep the department running through exceptional customer service. This full-time role is based at Unity Hospital in the 2200 Cardiac department. The listed schedules are 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m. The role supports patients and families, assists with daily unit operations, manages information flow, and processes physician orders and medical records. It requires a friendly, inviting disposition, exceptional communication and professional behavior, and the ability to multitask and prioritize commitments.
Requirements
- Friendly, warm, and inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
Responsibilities
- Manage patient check-in and check-out.
- Work with patients and families and explain relevant unit processes.
- Answer patient and family questions to the best of your ability.
- Round on the patient care unit and provide customer service to patients who request assistance.
- Prepare the unit’s daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordination of daily patient activities.
- Update patient charts when appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock unit supplies.
- Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks.
- Maintain electronic and paper medical records.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
