Patient Service Representative

CompuNet Clinical Laboratories•Centerville, OH

1d•Onsite

About The Position

The Patient Service Representative works at the SouthMed Patient Service Center in Centerville, Ohio, supporting its daily operations and providing customer service to patients, clients, and healthcare providers. The role registers patients; verifies demographic, insurance, and billing information; processes laboratory orders; collects applicable payments; manages patient flow; and performs administrative duties to support accurate and efficient laboratory services. The representative follows regulatory requirements, company policies, confidentiality standards, infection-control practices, and safety guidelines while helping deliver a positive patient experience. This is a full-time day-shift position, Monday through Friday, 7:30 a.m. to 4:30 p.m. A weekend and holiday rotation is also required according to department policy.

Requirements

High school graduate or equivalent.
Strong keyboarding and computer skills.
Ability to prioritize and perform multiple tasks in a fast-paced environment.
Strong knowledge of medical terminology.
Excellent communication skills.
Ability to organize and complete work efficiently and in a timely manner.
Adhere to company safety, ergonomic, and health policies.
Comply with personal protective equipment requirements in laboratory or other biohazard areas.

Nice To Haves

Experience with Electronic Medical Record systems.
Two to three years of experience in an ambulatory health care setting.
Knowledge of third-party payers and ICD-10 coding.

Responsibilities

Greet patients and visitors professionally, courteously, and compassionately.
Assist patients with registration, check-in, and scheduling.
Follow patient identification and laboratory order verification procedures.
Review laboratory orders for completeness and accuracy, including diagnosis codes and provider information, and contact provider offices to obtain missing or corrected information.
Enter patient demographic, insurance, billing, and order information accurately into laboratory information systems, electronic ordering platforms, and other approved applications.
Enter manual laboratory orders when necessary.
Verify insurance eligibility and benefits using approved tools.
Explain patient financial responsibilities and collect payments according to departmental policies.
Obtain required patient signatures, including Advanced Beneficiary Notices (ABNs) and other applicable forms.
Print and distribute laboratory orders, specimen labels, and supporting documentation to phlebotomy staff as required.
Manage patient flow using scheduling applications for appointments and walk-in patients while minimizing wait times.
Answer incoming calls, return voicemail messages, and provide accurate information to patients, providers, clients, and healthcare facilities.
Receive and process laboratory orders, specimen drop-offs, and related documentation from patients, nursing facilities, and provider offices.
Contact patients about recollection and assist with scheduling return visits when needed.
Distribute specimen collection kits and explain proper collection procedures.
Maintain a clean, organized, and professional work environment.
Demonstrate positive customer service in interactions with patients, clients, providers, and coworkers.
Participate in training and continuing education to maintain competency and knowledge of laboratory services.
Follow regulatory requirements, compliance standards, infection-control practices, safety guidelines, and company policies and procedures.
Perform other duties and responsibilities as assigned.
Complete required safety training and health evaluations promptly, anticipate hazards, respond to unsafe situations, and promote safety awareness.