Patient Service Representative
About The Position
ZOLL Medical Corporation’s Cardiac Management Solutions division is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection as their medical condition changes. A typical patient is in the hospital awaiting discharge. The PSR sets up the equipment and trains the patient and, when applicable, caregivers on device use and care. PSRs follow up as needed to support patient understanding and satisfaction. They may accept or decline assignments based on their schedules, and most services can be arranged around other work or days off. The role offers a competitive fee for service.
Requirements
- At least one year of patient care experience.
- Patient care experience must have been in a paid professional environment, not as a family caregiver.
- Document patient care experience on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.
Nice To Haves
- Preferred candidates include RNs, EMTs, paramedics, EMS professionals, firefighters, PAs, LPNs, MAs, phlebotomists, RCIS professionals, CVTs, and EKG technicians; candidates are reviewed individually.
- Patient care and teaching experience.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may include daytime, evening, and/or weekend work.
- Travel to patients’ homes and health care facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest.
- Program the LifeVest according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with the patient and obtain the patient’s signature.
- Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Flexible scheduling, with the ability to accept or decline assignments.
- Competitive fee-for-service compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
