Patient Service Representative - Rehab

Down East Community Hospital•Machias, ME

10d

About The Position

The Rehabilitation Clerk assists the Director of Rehabilitation Services and therapy staff in maintaining the orderly functioning of the department. The role includes scheduling patients, assisting with patient treatment when appropriate, verifying therapy insurance coverage, and supporting the department’s daily operations.

Requirements

High school diploma.
Good people and communication skills; the role is the first point of contact with the public.
Good phone etiquette and patience.
Good organizational skills to develop an effective daily patient schedule.
Understanding of insurance regulations for therapy.
Computer literacy in Microsoft Office.
Understanding of hospital billing and medical insurance.
Ability to learn new skills and procedures.
Flexibility in handling day-to-day scheduling issues and performing varied tasks to assist patients and therapists.
Ability to work amiably with others and demonstrate tact, poise, and consideration to secure cooperation.
Good customer service skills.

Nice To Haves

CNA certificate.
Prior health care experience.

Responsibilities

Clean the hydroculator, paraffin bath, and freezers as indicated by use.
Perform light housekeeping to keep treatment areas in good order each day.
Maintain the order of supplies and storage cupboards.
Greet, register, and schedule outpatients.
Answer and screen phone calls.
Ensure referrals are complete.
Communicate with physician offices as needed to confirm patient information and insurance details.
Obtain and maintain accurate records of outpatient treatment pre-authorizations.
Obtain authorization for patient visits and enter the information into CERNER and NetHealth electronic patient charts.
Scan relevant documentation into the electronic medical record, including physician orders, consent to treat, CX/no-show policy, HEP, and signed POC.
Register outpatient accounts.
Order, receive, and stock departmental supplies.
Maintain the department’s supply of forms.
Participate in patient treatment as instructed and supervised by a therapist.
Assist with transporting patients as needed.
Stay informed by attending meetings and reviewing memos, policies, meeting minutes, newsletters, email, and other appropriate information in a timely manner.
Maintain reliable attendance and punctuality, observe appropriate break times, and extend a scheduled shift when necessary to meet patient demands.
Perform duties safely and comply with safety policies and procedures.
Comply with the Code of Conduct and applicable policies and procedures.
Perform other duties relevant to the position and department as assigned.