Patient Service Coordinator-Rehab

Children's Minnesota•Saint Paul, MN

12d

About The Position

The Patient Service Coordinator (PSC) is a front-line representative who provides customer service to families, staff, and providers in person and by phone. The PSC promotes a positive patient and family experience by answering questions warmly, promptly, and accurately. The role includes efficient patient registration and check-in, gathering complete and accurate demographic and financial information, and obtaining required consents. The PSC supports patient care and provides administrative support for the clinical area, serving as a technology resource for the clinics.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Exceptional customer service skills.
Strong computer skills, including Microsoft Word, Excel, or hospital technology systems.
Ability to communicate and interact respectfully and professionally.
Ability to contribute to a positive clinic teamwork environment.
Ability to perform front desk clinic functions.
Knowledge of HIPAA and ability to handle confidential information.
Prompt and reliable attendance.
Ability to apply logical thinking to problem solve.
Ability to multitask in a fast-paced work environment.

Nice To Haves

Post-secondary education.
One year of experience in a medical office setting.
Knowledge of medical insurance.

Responsibilities

Provide customer service to families, staff, and providers in person and by phone.
Answer questions warmly, promptly, and accurately to promote a positive patient and family experience.
Register and check in patients efficiently and in an orderly manner.
Obtain accurate and complete patient demographic and financial information and required consents.
Support patient care in the clinics and provide administrative support to the clinical area.
Serve as a technology resource for the clinics.